1 Customer
- Mortgage origination division of Top 25 US Bank
2 Business Situation
- Multiple challenges in Loan Underwriting:
- Delays in underwriting
- Poor quality loans
- Non adherence to changing underwriting guidelines
3 Solutioning
- Reengineered fulfillment process to streamline handoffs with different departments
- Monitoring loans between Conditional Approval and Full Approval to enhance pipeline management
4 Execution
- All underwriting request/queries channelized to a dedicated mail box for quicker response
- Implemented change management procedure to help adhere to changing regulations to improve loan quality
5 Value Delivered
Increased straight-through processing
- 14% improvement in underwriting quality
- Reduced turn time for underwriting approval
Thank you for the speed in which you ramped underwriting capacity to current levels. I appreciate your partnership!
Head of Consumer & Mortgage Credit
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