1 Customer
- California based Insurance broker
2 Business Situation
- Manual comparison of data between ACORD application, Quote, Binder and Policy is a time-intensive process
- Reviews are performed only on 20% of the population
- Challenge to achieve expected quality and turn time
3 Solutioning
- Any data differences between the ACORD application, Quote, Binder, and policy constitute a critical compliance error
- An increase in the sample size would result in substantial increase in cost
- Not completing the policy audit results in non-identification of potential defects.
4 Execution
- The Copasys® solution
- Accessed readily available data from client systems and implemented OCR tools for data extraction
- Configured rules in the application as per different business scenarios to meet testing objectives of the process
- Validated and deployed the automated solution in client’s production environment
- Application performs an automated review of policies against pre-defined rules. Any exceptions which require manual review were sent to the team.
- Review team took actions only on exceptions
5 Value Delivered
- Increased efficiency by eliminating manual steps in workflow management.
- 100% QC Coverage
- 100% accuracy on all automated tests
- Reduced manual review by 95%.
- Reduced cost of QC by 2 times
Copyright © 2026 Coforge Business Process Solutions Pvt Ltd. All rights reserved