1 Customer
- A Title, Closing & Settlement Services Provider
2 Business Situation
- QC of bulk order of 28,500 files (completed by other search vendors) to be completed within a 6 week time frame
- End customer expected on time delivery
- Inaccurate title reports could lead to potential higher financial claims
3 Solutioning
- Identified & aligned experienced SME’s
- Standard Operating Procedures created
- Relevant training & certification was completed within 2 days (over the weekend)
4 Execution
- Real-time order status tracking and reports were published for all the stakeholders and clients
- Calibration call conducted with client every alternate day
- Continuous training programs on new process updates
5 Value Delivered
100% orders completed within due date
Quality levels exceeded (98.14% achieved – SLA was set at 95%)
Enhanced end customer satisfaction
SLK managed overall quality – completed final quality checks (QC) of search/ typing completed by other vendors
Thank you and your team for completing a huge project. We are very thankful for all that you have done
Title Manager
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