Collections Support Services
With a combination of human and automated interactions, our suite of collections support services can help lenders tackle the increased volumes expected in debt collections, optimize recovery and drive better customer negotiations through multiple communication touch-points. We continuously monitor and evaluate the impacts on portfolio health, collections, & recovery and provide actionable insights to minimize risk.
We work with several leading financial institutions to:
Improve bottom-line
With lower outstandings driven by increased efficiency in collection operations
Manage volume spikes
With workforce capacity planning, volume forecasting & scheduling
Reduce risk
With greater adherence to regulatory compliance requirements
Our dedicated team specializes in supporting Collections for mortgage loans, auto loans, installment loans, credit & debit card payments, and HELOC.
We specialize in:
Early & mid stage collections
- Outbound calling
- Inbound Call Servicing
- Digital Channel Delivery
- Chat Servicing
- Predictive Dialing
Back office support
- Collection agency call monitoring
Skip tracing
- Manual outbound calling
Telephone consumer protection act
- Auto & Manual Dialing
Collection strategy consulting
- Assessment & recalibration of existing collections management strategy
- Identifying & implementing the right fit channels
In addition to our Collections Support Services, our other solutions include:
Property Tax Platform - RETS
Digital Platform
Enhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
Property Search Platform - SmartProp
Digital Platform
Digitize your title insurance operations and enhance agility with our property title search platform SmartProp®.
Property Tax Platform - SmartTrak
Digital Platform
Secure and accelerate your tax reporting using technology with our property tax platform SmartTrak®.
Mortgage Servicing Support
Business Process Management
Delight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
Pre-underwriting Support Solution: LoanAccel
Digital Solution
Drive innovation and speed in mortgage lending with our pre-underwriting support solution LoanAccel.
Mortgage Quality Audits/Checks
Business Process Management
Consistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC.
Mortgage Origination Support
Business Process Management
Improve processes and governance while lowering cost with our Mortgage Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.
Finance & Accounting Services
Cross-Industry Solution
Optimize costs and enhance efficiency with our Finance & Accounting Services.
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