Default Management Solutions
Our suite of default management platforms combines intelligent process automation and transformational
services to help lenders scale their operations to meet increasing borrower demands and market changes.
We ensure efficient processing, rigorous quality and governance while meeting regulatory and investor requirements.
We help lenders:
Deliver faster turn time
Ensure shorter operational turn time with agile workflows and smart process transformations.
Manage volume fluctuations
Be flexible in managing staffing with a scalable workforce of 4500+ professionals.
Enhance customer experience
Real time borrower assistance with 24/7 omnichannel contact center services.
Powered by 20 years of industry experience, our Default Management Support Services are trusted by several lenders including two of the top 20 U.S banks.
We support 1M loan servicing customer requests, 8.4M boarding and indexing of documents, over 5M inbound and outbound calls, 4.3M outbound and inbound collections calls and 3.6M email customer requests annually. Our solutions are easy to implement and can work with client systems.
We specialize in:
Loss Mitigation
- Early intervention and collections
- Initial file intake, processing & underwriting
- Loan modification, short sale & deed in lieu
- Repayment plans, payment monitoring
- Call quality monitoring / FCI
- Tax & HOA
- Valuations: ordering and review of AVM, property condition report and BPO
- Borrower – document chase
Loan Modification
- File intake, setup & processing
- Borrower – document chase
- Loan modification underwriting
- Property reports – current owner search, two owner search, full search, foreclosure information report and TSG report
- Document preparation
- Closing & booking
Collections
- Early to mid-stage collections for all types of mortgage loans, auto & instalment loans, credit & debit card payments, and HELOC
- Back Office Support
- Skip tracing
- Telephone Consumer Protection Act
- 24/7 omni-channel contact center
- Collection Strategy Consulting
REO back office support
- Property reservation setup (initial)
- Preservation work order reviews (initial & recurring)
- Invoice reviews & approval
- HOA curative & processing
QA & QC
- Quality review on decision taken for approval, denial, and closure process for loss mitigation workout requests (short sale, deed in lieu, forbearance and repayment plans)
Bankruptcy back office support
- Bankruptcy setup & referral
- POC/MFR/Supps preparation and review
- Review plan and file objections & monitor CH 13 payments
- Reviewing affidavits and declarations
- Preparation of chapter 7, reaffirmation agreements
- Review notice of default, monitor cases for discharge/dismissals & Invoice management
Foreclosure back office support
- Pre-foreclosure checks and FC referral
- First legal and follow up monitoring
- Reinstatement, payoff, judgment and bid preparations
- Foreclosure pre-sale reviews
- FC timeline reviews
- Invoice management
- Claims preparation and filing
Brochure
Your team has been instrumental in helping us meet our call volumes. We are appreciative flexibility and attention to detail.
Head, Customer Service of a Top US. Lender
In addition to our Default Management Solutions, our other solutions include:
Property Tax Platform - RETS
Digital Platform
Enhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
Property Search Platform - SmartProp
Digital Platform
Digitize your title insurance operations and enhance agility with our property title search platform SmartProp®.
Property Tax Platform - SmartTrak
Digital Platform
Secure and accelerate your tax reporting using technology with our property tax platform SmartTrak®.
Mortgage Servicing Support
Business Process Management
Delight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
Pre-underwriting Support Solution: LoanAccel
Digital Solution
Drive innovation and speed in mortgage lending with our pre-underwriting support solution LoanAccel.
Mortgage Quality Audits/Checks
Business Process Management
Consistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC.
Mortgage Origination Support
Business Process Management
Improve processes and governance while lowering cost with our Mortgage Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.
Finance & Accounting Services
Cross-Industry Solution
Optimize costs and enhance efficiency with our Finance & Accounting Services.
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