Comprehensive Services for Mortgage Origination and Servicing
A suite of services built with deep domain experience, flexible & effective workflows and proven platform frameworks
that are customized to meet business goals while being compliant to regulations.
We help lenders achieve:
30% improved efficiency
Increase operational agility with agile workflows and parallel processing.
99% accuracy
Improve quality and governance using stringent QC & an experienced workforce.
45% reduced operating cost
Improve bottom-line by identifying inefficiencies & reducing rework.
Powered by 20 years of industry experience,
our Mortgage Services are trusted by several lenders including the 4 of the Top 25 U.S banks.
Our professionals annually support:
175,000 origination transactions - $42B, 285+ mortgage processes, 8.4M boarding and indexing of documents and 1M loan servicing customer requests.
Business Impact Delivered
45% Productivity Increase and 50% Faster Turn Time in Residential Mortgage Input function
- Productivity improvement from:
- 9 to 15 loans per day in the original process
- 13 loans per day in the two separated processes
- 50% improvement in turn time (from 90 min to 45 min)
- 5% improvement in quality
20% lower costs while delivering same day turn around in loan servicing requests
- Improved overall customer Service
- Coforge BPS turned around 80% of customer requests within same day
- Turn time improved from5 to 3 days for settlement of transactions
- Consistent 20%+ cost savings since inception of process
Brochure
Coforge BPS is great to work with and are absolutely determined to help us provide the best possible customer experience while helping us follow a singular process.
VP, Mortgage Fulfillment Center
We appreciate your commitment to this partnership. Every day yields greater validation that we made the right choice with Coforge BPS.
COO, Financial Services Company
We had a great month in Mortgage and much of that success is attributed to the significant effort and execution of our Coforge BPS partners!
Head of Mortgage Operations
In addition to Mortgage Services our other solutions include:
Pre-underwriting Support Solution: LoanAccel
Digital Solution
Drive innovation and speed in mortgage lending with our pre-underwriting support solution LoanAccel.
Mortgage Quality Audits/Checks
Business Process Management
Consistently improve loan quality and process efficiency across the mortgage lifecycle with Mortgage QC.
Property Tax Platform - RETS
Digital Platform
Enhance precision and efficiency in tax servicing with our technology-enabled property tax platform RETS.
QC and Compliance Testing Platform: Copasys
Digital Platform
Achieve an efficient and effective testing environment with Copasys, our automated platform for QC and Regulatory Compliance.
Mortgage Servicing Support
Business Process Management
Delight customers and achieve quicker turn time with our Mortgage Servicing Support Services.
Default Management Solutions
Business Process Management
Be future-ready and adapt to market volatility with our suite of Default Management Solutions.
Collections Support Services
Business Process Management
Scale up to meet market demands and enhance customer experience with our Collections Support Services.
Customer Contact Center
Cross-Industry Solution
Enhance customer experience & save costs with our Omnichannel Contact Center.
Data & Analytics
Cross-Industry Solution
Enhance data quality & make better business decisions with our Data & Analytics Solutions.
Information Security & Risk Management
Cross-Industry Solution
Prevent threats from information leakages and stay compliant with regulatory needs.
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